FAQs
Check out our most frequently asked questions here. If you still need help, please contact us!
SHIPPING
When will my order Ship?
As all cutters are made to order, please make sure you are checking the posted processing times. Processing times do not include shipping time.
Example: If current processing time is 2-3 business days, and shipping is 5-7 business days, your order will arrive in 7-10 business days.
RETURNS
What is your Exchange Policy?
As each item is made to order, we do not offer exchanges. If there's an issue with your order please don't hesitate to contact us.
What is your Return Policy?
As each item is made to order, we do not offer returns. If there's an issue with your order please don't hesitate to contact us.
Cookie Cutters
How are the cutters measured?
Cookie cutter sizing is measured based on the longest edge of the cutter. If you're selecting a cutter that's 4 inches, that will be the length of the longest edge of the cookie. This can be vertical or horizontal. Please note that the longest edge will sometimes include small elements such as legs, leaves or ears. Cutter size is approximate and may vary by millimetres depending on complexity of shape.
ADDITONAL INFO
What are your cookie cutters made of?
Our cookie cutters are made from premium quality biodegradable, non-toxic PLA.
Where are you located?
Our small studio is located in Edmonton, Alberta, Canada. We are currently an e-commerce only shop and do not have a physical shopping location.